Understaffed organizations due to the COVID-19 pandemic are leaning on AI and chatbots even more than normal to manage increased online traffic and phone calls.
Industries ranging from local governments, to small businesses, to health officials have all deployed chatbots to field a range of questions – including queries about unemployment and COVID-19 testing.
There’s no doubt the pandemic has had long-term implications on call centers globally, although AI algorithms aren’t capable of fully understanding context and language subtleties just yet.
THE JOURNEY OF AUTOMATION
Stay in the Know on Changes in the Channel
Our once-monthly newsletter is curated for people working in the IT industry. Get your copy today.
Carnegie Mellon University scientists come up with a technique that automatically makes communication better mannered, thank you very much. -ARTICLE VIA CNETOur once-monthly newsletter is curated for people working in the IT industry. Get your copy today.Related...
Mist Wi-Fi access points and Juniper security hardware can be deployed using zero-touch provisioning, so organizations can deploy managed network equipment without requiring technicians visit employee homes. Juniper’s cloud-based management solutions are easily...
Facebook’s internal R&D group, NPE Team, has launched an iOS app which allows users to ask questions and use a point system to make predictions about the future. “Starting now, Facebook will invite members of the health, research and academic communities to make...